Frequently Asked Questions

What forms of payments do you accept?

US Forever stamps (Current market Value), checks, money orders, all major credit/debit cards. Please do not staple or tape the stamps. We cannot accept stamps that have been mutilated.

What should I do if I call outside of your normal business hours?

Customers can now place an order online at any time using our new online ordering system. If you would prefer to order on the phone, please leave a detailed message with your name, phone number, and the best time for us to call you back. We will return your call during normal business hours which are 9 am – 4 pm EST, Monday – Friday. We are closed Saturdays, Sundays, and Federal Holidays.

Do you maintain a fully-stocked inventory?

Yes, all of our items are in stock and ready to ship.

What is your refund policy?

Prime Products offers a 100% satisfaction guarantee for 30 days after receipt of order. If you are not satisfied with the quality of your items, please return the items for a refund.

What happens if a package gets returned to Prime Products?

Orders which are sent back to Prime Products for any reason will incur a $7.50 reshipping fee. Prime Products cannot be held responsible for orders that exceed the quarterly package limit based on each facility’s guidelines or exceed the maximum quantity allowed for an item. Please ensure that the individual you are ordering for will be allowed to receive it.

How soon will my package be shipped?

All orders are processed every Thursday by 12 PM Eastern Standard Time and shipped every Friday. If you would like your order to be included in this week’s shipment, please be sure to call by our cutoff time (12 PM EST Thursday).

How long will it take for the package to arrive?

Generally, packages will arrive at the facility within 3-5 business days after shipment.
It is then up to the facilities discretion as to when your package will be delivered in accordance with CDCR policies. 

Do you offer any oils or herbs not on website?

Our website includes all California-approved oils, herbs, and other religious items.

Which religious populations do you provide products for?

Muslim, Wiccan, Pagan, Christian, Buddhist, Native American, etc.

What if I want to order online for multiple inmates?

If you need to order for more than one inmate online, you must place two separate orders, or give us a call during our business hours and we will gladly assist you.

ONCE THE PACKAGE ARRIVES AT THE PRISON, DISTRIBUTION IS UP TO FACILITY STAFF.

 

Addressing and meeting security needs of facilities within the California DOC is an ongoing priority of Prime Products USA!

THIS WEBSITE IS DESIGNED EXCLUSIVELY FOR USE BY THE CALIFORNIA DOC, AND FAMILY MEMBERS OF INMATES!

CDCR Disclaimer:

The California Department of Corrections and Rehabilitation (CDCR) has approved this independent special purchase vendor to sell only approved religious merchandise items listed in the Religious Personal Property Matrix (RPPM) to CDCR inmates. CDCR’s brief review and approval of this vendor was strictly limited to minimum security requirements and general business intent. CDCR is not affiliated with this vendor and does not guarantee that the vendor will fulfill any obligations, perform as expected, permanently remain in business, nor does the CDCR guarantee the Vendor’s products in any way. Any purchases from the vendor are at the buyer’s sole risk. The CDCR assumes no liability whatsoever regarding the vendor’s products are the sole responsibility of the buyer and/or the vendor, and the CDCR is not obligated to mediate or resolve any such disputes.